Privacy Policy

Effective September 23, 2026

Australian Swim Schools, Inc., doing business as Australian Swim School (“Australian Swim School,” “we,” “us,” or “our”), respects your privacy. This policy explains the information we collect through our website, online forms, customer communications, mobile services, swim-program enrollment and SMS messaging program; how we use and disclose that information; and the choices available to you.


Information We Collect

Depending on how you interact with us, we may collect:

  • Contact information such as your name, postal address, email address and telephone number
  • Parent or guardian information and information needed to enroll and serve a swimmer
  • Enrollment, attendance, lesson, account, transaction and payment-related information
  • Information you provide through website forms, email, telephone calls, text messages or customer-service requests
  • Your communication preferences, SMS consent records and messaging history
  • Technical information such as IP address, browser type, device information, access times, referring pages and website activity

Log Files and Website Analytics

Our website and hosting providers may use standard log files and analytics tools. These tools may record IP addresses, browser and device types, internet service providers, date and time stamps, referring or exit pages and interactions with our website. We use this information to operate and secure the website, understand general usage patterns, improve content and diagnose technical issues.


Cookies and Similar Technologies

We may use cookies, pixels and similar technologies to remember preferences, understand how visitors use our website, improve performance and support relevant communications. Your browser may allow you to block or delete cookies. Disabling cookies may affect the availability of certain website features.


How We Use Information

We may use personal information to:

  • Respond to questions and provide customer support
  • Process inquiries, free-trial requests, enrollments and account transactions
  • Manage swim lessons, attendance, schedules, payments and customer accounts
  • Send lesson reminders, facility updates, instructor substitutions and other operational notices
  • Send program information, promotions or special offers when you have agreed to receive them
  • Improve our website, mobile services, programs and customer experience
  • Protect our operations, enforce our policies and comply with legal obligations

How We Disclose Information

We may disclose information to service providers that help us operate our website, enrollment and account systems, payment processing, analytics, communications and business records. We may also disclose information when required by law; to protect the rights, safety or property of Australian Swim School, our families or others; or in connection with a merger, acquisition, financing, reorganization or sale of business assets.

Mobile information will not be shared with third parties or affiliates for marketing or promotional purposes. Text-message originator opt-in data and consent will not be shared with any third parties, except vendors and service providers that support delivery of our text-messaging services.

Payment Information

Payments may be processed through third-party platforms. We may receive transaction details necessary to maintain your account, but payment-card information is handled according to the payment provider’s terms and security practices.


Third-Party Websites and Services

Our website may link to customer portals, mobile applications, social-media platforms or other third-party services. Their privacy practices are governed by their own policies. We encourage you to review those policies before providing information.


Children’s Information

Our swim programs serve children, but our website, enrollment processes and SMS program are intended for parents, legal guardians and other authorized adults. We do not knowingly seek online or SMS consent directly from children under 13. If you believe a child has submitted personal information without appropriate authorization, please contact us so we can review and address the request.


Your Choices and Requests

You may ask to review, correct or delete certain personal information, subject to applicable legal, tax, accounting, safety and recordkeeping requirements. You may unsubscribe from marketing emails using the link in the message and opt out of text messages by replying STOP. To submit a privacy request, contact us using the information below. We may need to verify your identity before completing a request.


Data Security and Retention

We use reasonable administrative, technical and organizational measures designed to protect personal information. No method of transmission or storage is completely secure. We retain information for as long as reasonably necessary to provide services, maintain business and consent records, comply with legal obligations and resolve disputes.


Policy Updates

We may update this policy periodically. The updated version will be posted on this page with a revised effective date.


Contact Us

Australian Swim Schools, Inc.
PO BOX 18114, Anaheim, CA 92817

Phone or text: 855-794-6232
Email: info@australianswimschool.com